Noel Group and HUGHES Telematics partner to deliver MyAssist live personal assistance services to vehicle owners

Noel Group and HUGHES Telematics partner to deliver MyAssist live personal assistance services to vehicle owners

The Noel Group, a leading provider of live personal assistance, concierge and emergency medical services, announced a partnership with HUGHES Telematics, a leader in developing the next generation of telematics solutions and services, to provide its MyAssist personal assistance services to drivers of HUGHES Telematics-equipped vehicles. Through this partnership, HUGHES Telematics expects to deliver high-quality, best-in-class personal services tailored to its automotive customers.

The MyAssist services that HUGHES Telematics-equipped vehicles will deliver include Mobile Personal Assistance, Concierge, Travel Assistance and Emergency/Medical Assistance. When an in-vehicle connection is made, MyAssist coordinators will provide live assistance to help meet drivers’ requests by providing the very best in personal service and care. Noel Group’s MyAssist services will be available 24 hours a day, seven days a week at the push of a button across the continent.

“The combined philosophies of HUGHES Telematics and The Noel Group dovetail with each other well, as both companies are highly focused on using technology to deliver the most exceptional services for our customers,” said James Flavell, senior vice president, The Noel Group. “This partnership raises the bar on the quality and breadth of services vehicle owners can come to expect.”

“We believe the personal assistance and concierge coordinators behind these interactions effectively act as the face of our company to our customers,” said Erik Goldman, president, HUGHES Telematics. “In partnering with The Noel Group to manage these personal assistance and concierge services, we are confident that the daily value added will far surpass our customers’ expectations.”

HUGHES Telematics will begin rolling out its telematics solutions this year in 2010 model year vehicles.

Hughes Telematics to speak at Telematics Update's flagship showTelematics Detroit 2009.


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