Europe News: IBM snatches TfL congestion charge contract from Capita

Europe News: IBM snatches TfL congestion charge contract from Capita

Transport for London (TfL) has dropped Capita as the Congestion Charging and Low Emission Zone service provider, and awarded the contract to IBM UK.

The decision follows a twelve-month competitive tendering procurement process. Three bidders were selected to submit final offers for the contract: the Capita Group, IBM UK, and the Thales Alliance (Thales Information Systems, Accenture (UK) and Vertex Data Science).

According to Graeme Craig, interim director of Congestion Charging at TfL, the decision to award the contract was based on IBM’s ability to meet TfL's operational and technical requirements, and the fact that IBM’s bid was “the most economically advantageous”.

The contract is for a duration of five years with an option to extend a further five years.

IBM will be responsible for the operation of the Congestion Charging and Low Emission Zone schemes from November 2009, including the technology that will underpin payments and all customer contact channels.

IBM's consortium partner, NCP Services, will be responsible for the schemes' enforcement.

The Congestion Charge scheme generated provisional net revenues of £123 million in 2006/07, which will be invested in further improvements to transport across London.


Leave a comment

Your email address will not be published. Required fields are marked *