UK Ombudsman Launches EV Service Center Finder

Paul Myles

TU-Editor

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26th November 2019

With special training needed to service high voltage BEVs, consumers can be limited in servicing options so an industry ombudsman has stepped in with a solution.

The Motor Ombudsman, a UK automotive dispute resolution provider, has announced the introduction of an online search facility and a dedicated symbol on its Garage Finder to make it easier and quicker for drivers to find and identify a local accredited business able to service and repair EVs.

The service follows the organization’s survey of 1,903 UK driving licence holders revealing that, if they were to own an EV, 84% of people would not know of a local independent garage or car dealership where they could take it for its annual service. Those living in Northern Ireland, and individuals over the age of 45, would be the least familiar as to where to go, with 94% and 85% of people stating respectively that this would be the case. Male drivers and those aged between 18 to 24 years were the most knowledgeable but still no more than 20% said they were sure where to go.

In addition, only 12% could list the main differences between servicing a BEV against that for an ICE vehicle.

As an example, 40% incorrectly said that the air filter would need to be examined during the routine maintenance of a BEV. Similarly, 30% surveyed stated that they thought there would be an oil change, 29% suggested the car’s cam timing belt, 26% mentioned emissions and spark plugs would all be inspected when on the ramp.

Bill Fennell, chief ombudsman and managing director at The Motor Ombudsman, said: “Sales of electric vehicles are fast gathering pace, and they all need to be serviced and maintained in accordance with recommended manufacturer guidelines. Our research showed that there was an inherent need to make it quicker and easier for repairers to make motorists aware that they can service electric vehicles, and for owners to be able to easily find a business where they can take their car in. The new facility on our Garage Finder responds to both of these requirements, and therefore we expect it to be an extremely popular addition.”

— Paul Myles is a seasoned automotive journalist based in London. Follow him on Twitter @Paulmyles_