Focussed Conference & Exhibition Insurance Telematics Europe 2015 14th-15th April | Park Plaza Victoria London, UK

Stay Relevant: Integrate Telematics into Claims & Respond to Evolving Automotive Tech

We designed a two day agenda that honed in to the crucial topics that insurance companies face the current UBI industry.

Jump to:

Track 1: Consumer Insights Track 2: Claims & Telematics Track 3: Data & Pricing
Track 4: Business Model Innovations & Disruptive Tech


Jump to:


Track 1: Consumer Insights

Track 2: Claims & Telematics

Track 3: Data & Pricing

Track 4: Business Model Innovations & Disruptive Tech


Auto-Insurance – One Step Beyond

Usage based insurance isn't the only connected product disrupting the auto insurance industry. As connectivity becomes prevalent in all walks of life, could auto insurance change beyond recognition?

  • The future is autonomous. The evolution of autonomous vehicles is shaking up the auto insurance business model. If incidents no longer happen – what will need cover?
  • Get to grips with changing mobility models that include car sharing in urban areas and ownerless vehicles, to develop a roadmap to personalised mobility insurance
  • Working EVs into traditional motor-insurance. E.g. what happens if battery swapping becomes the main form of 'charge'? How do you underwrite a vehicle with a frequently changing engine?

Josep Celaya, Chief Innovation Officer, MAPFRE

A View from the Director's Box (SUPER PANEL)

As the boardrooms of insurers become alive to the opportunities presented by telematics, we bring the leaders of integral industry players to discuss the here and now, with one eye on the future. 

  • Create services to enhance the user experience and ease of life. Develop the bridge between motor insurance and other lines (e.g. connected home) whilst asking what this means to the customer
  • Explore the shifting value chain in motor insurance. As an insurer, re-think your role in the ecosystem as the automotive industry experiments with the capabilities of connected cars
  • Understand how powerful data and analytics will help pricing, immediate notifications, claims reconstruction and insight based customer management, and make execution the differentiator

Josep Celaya, CIO, MAPFRE
Matthew Thomas, Strategy and Planning Director, Ageas
Jonathan Hewett, CMO, Octo Telematics

Telematics & Claims: The Game Changer in Auto-Insurance

As telematics steadily gains traction in the auto-insurance industry, analyse how motor insurance claims are impacted and the effect on the customer base and business practices.

  • Understand where the trade-off occurs between collision detection and accuracy of alerts, to  set data benchmarks for a robust and efficient claims handling process
  • Big brother and the psychology of the customer. How does the customer relationship change when telematics triggers immediate contact from the insurer upon signs of erratic driving?
  • MORE TH>N standard FNOL. Utilise advanced data analytics to identify the 'truth of the accident' to respond in the appropriate manner and offer the most relevant services to the customer

Kenny Leitch, Global Telematics Director, RSA

Essential Consumer Insights – Taking UBI Mainstream

UBI has been in the public domain for over five years but it still remains a niche product. So, TU-Automotive commissioned an exclusive study into the public perception of UBI products today.

  • Gain a competitive advantage. How can data on the experience of UBI from target groups of customers, shape product development, pricing and the customer service offering?
  • Who, if anyone truly knows about device options, expected savings and functionality? Assess the level of understanding separate demographics have of UBI to re-align marketing efforts
  • Identify the services consumers expect from UBI e.g. SVR, fuel economy, vehicle location etc. to ensure the perfect suite of services for increased customer satisfaction and brand reputation

Ian Hughes, CEO, Consumer Intelligence

Renault-Nissan Case Study: One Year in UBI

In 2014 Renault-Nissan announced that they would open their APIs to insurers so they can develop apps that access vehicle data. Here we uncover what Renault-Nissan has learned one year on.

  • Understand how insurance companies are selecting data batches from a standardised data centre which lowers global costs and offers higher data range and quality
  • Carmakers hold the key to data value. Learn how Renault have worked with insurers to aid them in extracting the most complex and changing vehicle data relevant to UBI operations  
  • The ideal world – automakerS control the data, and insurers gain access to the CAN bus! Along with heightened vehicle safety, what are the other benefits of an insurer-automaker partnership?

Yann Bouler, General Manager – Telematics, Renault

Jump to:

Track 1: Consumer Insights Track 2: Claims & Telematics Track 3: Data & Pricing
Track 4: Business Model Innovations & Disruptive Tech


TRACK 1: Consumer Insights

What Do We Know From Talking To Our Customers?

Mainstream adoption of UBI means engaging the masses and creating an undisputed value proposition, so here we discuss what can be learnt from the current customer base.

  • Keep them coming back for more. Explore the most successful methods in creating customer stickiness such as digital driving support mechanisms - via either web, box or smartphone app
  • Relieving pain points. Understand the common factors amongst UBI customers that provoke despondence such as freedom to switch insurer – what's the key to data portability?
  • At what frequency and method (via app, emails, customer service calls etc.)should interaction with the customer occur to cultivate loyalty and generate interest in new products e.g. UBI?

Charlotte Halkett, Marketing Actuary, Insurethebox
John Fearn, Motor Product & Strategy,  Broadspire
Ed Rochfort, Product Director, Carrot

Getting Personal with UBI Value Added Services (VAS)

Reduced premiums are a prime incentive for the young driver market but produce less of an incentive for a mature audience. Here we explore the VAS that can entice mass market adoption.

  • Tracking & maintenance plus emergency breakdown & alerts top the table of most in-demand VAS. How can we bolster these services to increase customer interactions and stickiness?
  • OBDII applications. Facilitate actionable vehicle data to offer extras such as tow alerts, automated-trip reporting, smart parking & petrol services to increase the appeal of UBI services
  • Offer a suite of customisable VAS with a blend of free and high-end paid for services such as remote vehicle diagnostics to balance generating revenue and customer rapport

Moderator: Association of British Insurers

Tesco Goes the Extra Mile: UBI Consumer Case Study

Tesco has undertaken extensive research to learn how consumers are using and perceive insurance telematics today. Hear an analysis of the data collected.  

  • Young drivers don't stay young forever. Overlay the learning curve of those with UBI and those without to determine the impact of telematics on driver behaviour
  • Analyse trends in UK consumer attitudes towards UBI e.g. relaxed data privacy concerns, to assess how adoption rates will change as the connected generation take to the roads
  • What UBI FAQs - such as, 'Where's driver data stored?' - are posed by consumers and how can they be answered with clear and easily digestible information to instil trust and confidence?

Tom Butcher, Director - Insurance Futures, Tesco Bank

Jump to:

Track 1: Consumer Insights Track 2: Claims & Telematics Track 3: Data & Pricing
Track 4: Business Model Innovations & Disruptive Tech


TRACK 2: Claims & Telematics

Telematics – Rocket Fuel for Claims

Telematics is revolutionising the claims process. One main benefit to the insurer is sizeable reductions in pay outs due to being able to identify false claims. How can this be maximised?

  • Streamline 3rd party involvement: At what point during the claims process should solicitors, rental car companies or garages be involved to balance customer & vehicle care with costs?
  • Utilise the TSP to minimise costs. Explore the data sets that can be used e.g. front, side and rear registered G-force to detect fraudulent claims in the 'golden hour' after a collision
  • Safety of the customer is paramount. How can contact centre operations be bolstered to incorporate basic medical assistance e.g. whiplash assessment to the customer?

Paul Stacy, R&D Director, Wunelli
Matteo Carbone, Manager, Bain & Co
Kurt Rowe, Associate Solicitor - Advisory and Market Affairs, Weightmans LLP

Is This The Real Claim Or Is This Just Fantasy?

For premium calculation, the quality of UBI data is essential.  For telematics data to be used for claims, there needs to be an added level of scrutiny.

  • Explore the driving metrics (location, speed, time of day etc.) that need to be targeted to provide sufficient data for a substantiated motor claim and satisfactory loss ratios
  • To what extent does data quality assurance testing need to be carried out in order to provide guaranteed claims support when using UBI data to investigate incidents?
  • Assess the disparate levels of data granularity and clarity from differing devices to ensure the required levels to validate a claim have been factored in during the device selection process

Moderator: Roger C. Lanctot - Associate Director, Global Automotive Practice, Strategy Analytics

Jump to:

Track 1: Consumer Insights Track 2: Claims & Telematics Track 3: Data & Pricing
Track 4: Business Model Innovations & Disruptive Tech


TRACK 3: Data & Pricing

Pulling Teeth? Automakers and the Data Connection

Insurers are still clambering to make use of vehicle data. For automakers to allow access there has to be a clear benefit they can pass onto the driver.

  • Explore the automakers motives to share vehicle data such as a better understanding of driver behaviour with real-time vehicle response
  • Assess the risk-benefit ratio for automakers to open the CAN bus to 3rd parties to develop a business model that tips in the favour of 'benefit' to extract more accurate data for UBI pricing
  • Stay out of court. Data from installed devices contains automaker IP. Explore the ownership and IP infringement implications when data is passed to the insurer

Simon   Spooner / Thomas Funke, Partner, Osborne Clark
Pascal le Merle, Telematics Insurance Services Manager, Renault
Antti Aumo, Marketing Director, The Connected Car Consortium

Smartphones & UBI - It's a Tough Call

Today's smartphone tech. continues to accelerate at an unprecedented rate. Here we discuss the feasibility of leveraging the computing power of smartphones for a truly scalable UBI product.

  • Making the smartphone decision.  Explore the phone as fully fledged UBI device which capitalises on a self-selected audience and moves past an entry route to market strategy
  • Responsible data collection. Smartphones collect driving and non-driving data. How can data collection be managed and transferred between insurers whilst respecting consumer privacy?
  • Wearables paint a picture of driver vital statistics. If certain circumstances e.g. high speeds aggravate health issues – how can this be included in driver profiling?

Moderator: Tony Lovick, UBI Actuary, Towers Watson

Who's Data? My Data – The Portability Debate

Insurers are steadily developing methods to accurately build the driver profiles of their customers, but what happens to that profile when a customer wants to switch provider?

  • Negate concerns of data fraud. Detect anomalies in driver behaviour patterns using matching algorithms to compare with previously known models and driver profiles
  • The role of the broker. Consider how UBI brokers can instil competition in the market by developing data privacy and ownership standards that encourage data portability
  • Consider the regulatory framework set out by the Information Commissioners Office (ICO) for the transfer of personal data and the implications of a data breach to avoid fines and penalties

UBI - Is there an OBDII App for That?

While the device selection conundrum remains unsolved, explore an emerging hybrid solution and the possibilities of an OBDII/smartphone app combination.

  • Data for throttle position, fuel flow, steering angle, G-forces & fuel/air ratio can all be made accessible with the OBDII/app approach, but what are the hazard lights to look out for?
  • Ssshhh…don't tell the automakers! Due to information being written back to the on-board computer by OBDII devices, automakers void warranties. But what are their concerns?
  • OBDII is cheap to install, produces accurate data sets and a range of integrated applications e.g. fuel management, trip log & real-time diagnostics, but does that create the total business case?

Moderator: Frederic Bruneteau, Managing Director, Ptolemus Consulting

Jump to:

Track 1: Consumer Insights Track 2: Claims & Telematics Track 3: Data & Pricing
Track 4: Business Model Innovations & Disruptive Tech


TRACK 4: Business Model Innovations & Disruptive Tech.

Opportunities in the Commercial Arena

The needs and wants of telematics services vary drastically for fleets. Take a look at how each fleet is approached individually and how telematics can improve fleet efficiency and bottom line costs.

  • The problem lies in management. Safety managers buy devices, CFO's buy insurance.  How can this dis-connect be carefully navigated to ensure both parties buy in?
  • Understand fleet characteristics such as vehicle size and volumes, routing and cargo that are crucial aspects during the underwriting approach to incorporate this with telematics data
  • Actionable intelligence. Deliver telemetry that can be utilised to educate drivers and improve their driving behaviour to positively impact underwriting and risk assessment of fleets

Nick List, Customer Manager, Zurich

Moderator: KTI

UBI Goes the Distance

As UBI adoption increases it has become vital to develop a business plan that recognises UBI as a long-lasting change in the motor insurance industry to ensure a strong position in this new market.

  • Dropped like a bad habit. Realise the responsibility that UBI has to encourage better driving behaviour; or risk creating a generation of uninsurable drivers
  • Collaborate with automakers. Learn how automaker interest in the insurance space presents real opportunities to develop more robust UBI products but demands new business models 
  • The UBI bottom line. Identify the real value of today's UBI programs for insurers (customer interaction, stickiness, retention & renewals) to lay out long term gains & investment interest

James Medcalf, Underwriting Pricing Manager, Hastings Direct Insurer
Rubén Aparicio-Mourelo Alonso, Deputy General Manager, CESVIMAP

Moderator: Lee Coleman, Senior Specialist Connected Car Division, SBD

Integrate ADAS into UBI Pricing

Autonomous capabilities feature in cars on the road today. Here we discuss how autonomous technology will increasingly change the way that driver and car safety is calculated and scored.

  • Autonomous Emergency Braking (AEB) reduces the occurrence of low speed accidents by approx. 20%. How do you integrate autonomous safety features into a driver's UBI policy?
  • Discuss how automated lane centring, traffic-jam-assist, cruise control with pass capability etc. reduces the differentiation of driver behaviour, rendering current UBI business models defunct
  • Can fully autonomous cars exist in the same world as motor insurance or should we consider a new model of personal mobility cover?

Andrew Miller, Chief Technical Officer/President, Thatcham/Euroncap
Tim Marlow, Programme Director, Ageas
Iwan Parry, Programme Development Director, Transport Research Laboratory

The Winding Road to Autonomous Vehicles

Autonomous vehicles will disrupt the motor insurance business beyond recognition. Hear from a leading automaker as they lay out the roadmap for autonomous cars.

  • Understand the capabilities and development of today's autonomous car (Level 2) to the fully autonomous car (Level 5) of the future to build a time-scale for insurance remodelling
  • A world with no lateral or parallel collisions! Whilst these may be ruled out 'acts of god' will still require cover – where else will auto insurance still play a role in the future?
  • Who's liable? Comprehend how autonomous vehicles and non-autonomous vehicles will co-exist e.g. designated autonomous lanes, and the rate to which they will feed into the car parc

Alain Servel, ADAS & ITS Expert, PSA

The Insurance Piece to the Mobility Puzzle

The connected car is changing the face of mobility, as new services and info are available for the vehicle and driver, where does that leave motor insurance?

  • Address the dichotomy between an aging population and millennial generation in terms of vehicle ownership to identify how to tie insurance into mobility services
  • Get to grips with advanced driving modes such platooning to grasp how connectivity will safely and efficiently regulate the transit of more vehicles in congested urban areas
  • Move beyond UBI apps to mobility apps. Can UBI be integrated into automaker lead intermodal service platforms that integrate personal, public and shared transportation methods?

Jacques Amselem, CEO – Telematics, Allianz
Yann Bouler, General Manager – Telematics, Renault
Luigi Barcarlolo, Head of Telematics Competence Center, Generali

Get your brochure today

Jump to:

Track 1: Consumer Insights Track 2: Claims & Telematics Track 3: Data & Pricing
Track 4: Business Model Innovations & Disruptive Tech


Jump to:


Track 1: Consumer Insights

Track 2: Claims & Telematics

Track 3: Data & Pricing

Track 4: Business Model Innovations & Disruptive Tech


Download the brochure today for the full speaker line-up and detailed agenda

Register today - Save £100 when you register before Friday, 13th March

I you would like anymore information on the agenda or the conference on a whole please feel free to get in touch using the information below.


Andrew Pyrm
Andrew Pym
Conference Organiser
Telematics Update
+44 207375 7599
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