Focused Conference & Exhibition Insurance Telematics Canada 2015 23rd-24th April 2015, Westin Prince Hotel, Toronto
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Are you up to speed on the topics experts tell us are UBI business critical?

After months of research into which issues are most pertinent to the industry, we have put together an agenda which looks at the new, the important and the business-critical.  Take a look below.

Day One Day Two

Day 1

9:30 THE REGULATORY LANDSCAPE (PRESENTATION)

Ontario, Alberta and Quebec are all at different points with the regulation of UBI. In the presentation, we navigate the current landscape and scope out the business opportunities that exist in different provinces.

  • Assess the Quebec regulatory environment, with an open market policy that allows for ease of business and more creativity from carriers
  • Consider the need to issue guidelines that protect consumers when they enter into a UBI policy plan so that privacy expectations can be managed
  • Understand the core principles of the International Association of Insurance Supervisors, relating to the fair treatment of customers, which are in the process of being implemented by Canadian provinces

Julien Reid, Senior Director Financial Institutions Oversight and Deposit Insurance, Autorité des marchés financiers de Québec

10:05 TELEMATICS: THE GOLDEN GATE BETWEEN THE INSURER AND THE INSURED (PRESENTATION)

Telematics builds the insurer customer relationship through increased points of contact and support, bringing value to both parties. Examine the benefits of a 21st Century relationship.

  • The consumer actually wants to hear from you! Understand the economics of rollover vs. leave in tech. to fully understand the breadth of value telematics can bring the consumer
  • Discuss the interaction between the insurer and insured via increased points of contact, eg. driver coaching, to benefit both the carrier and the customer
  • Examine the resources TSPs need to invest in to provide services to the insurer eg. IT infrastructures, call centres etc to create a simple yet effective system

Jonathan Hewett, Group CMO, Octo Telematics

10:40 TU AUTOMOTIVE - LIVE INTERACTIVE POLL

Crucial industry questions will be put to the audience of insurance telematics professionals via a live interactive poll. Gain immediate industry insights from 150+ members of the ecosystem for exclusive market predictions and perspectives.

10:50 NETWORKING COFFEE BREAK

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11:25 CASE STUDY: UBI PROFITABILITY AND SUCCESS, IMS AND THE CO-OPERATORS 

How can insurance telematics give you a lasting competitive advantage? Learn what drives results from a leading insurer and a leading technology partner with a successful UBI program currently in market.

  • Learn about the opportunities and challenges when launching a UBI program to ensure a successful deployment
  • Discover how an experienced technology partner can enhance your program, from developing objectives, goals and strategy, to running trials and pilots, as well as regulatory assistance
  • Uncover details about value-added services and future capabilities that leading insurers are deploying to further differentiate their telematics programs

Lara Ghaddar, Canadian Sales and Business Development, IMS
Dan Maddison, Director - Market Research & Development, The Co-operators
Yvonne Monterroso, Senior Product Manager, IMS
Moderator: Blair Currie, VP Business Development, IMS

12:00 UBI: WINNING HEARTS AND MINDS (PRESENTATION)

Insurers are launching UBI programs across the globe. But which business models, such as a savings or a value-add play, have companies employed and what are the consumer responses to this?

  • Compare and contrast recent research in the UK and US to highlight points of interest in consumer responses (e.g. the importance given to privacy) to inform your understanding of the customer
  • Examine responses by specific consumer segments (eg. youthful operators) to understand the receptive and unresponsive segments, helping ensure lead-gen efforts are well placed
  • Get an exclusive first look at the very latest research on the Canadian consumer, and their response to UBI, to ensure your consumer knowledge takes in the nuances of the Canadian customer

Roosevelt Mosley, Principal & Consulting Actuary, Pinnacle Actuarial Resources

12:35 LUNCH

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14:00 HAPPY PROFITABLE CUSTOMERS FOR LIFE

Concern is rising about the longevity of discount-only UBI once self-selection has served its course and the pool of good drivers has dried up. We ask, are VAS services the answer?

  • The function-creep problem: VAS requires proven informed consent by consumers for their data to be used by other services. Is this feasible to for carriers to implement?
  • Which services add genuine value? Examine which services to offer, from young driver coaching  to loyalty programs by focusing in on what the customer actually wants
  • Use discounts for customer acquisition and VAS for customer retention, repaying the initial discount and improving the insurer's bottom line

John Kramer, Director of Business Development, Octo
Amanda Evenson, Manager, Product Innovation, Wawanesa
Angelique Magi, National Vice President Transportation & Strategic Initiatives, The Guarantee Company of North America
Moderator: Colin Wright, Principal, Corner Two Consulting

14:35 DATA MAKES THE (UBI) WORLD GO ROUND

The heart of UBI is data. How should we interpret it, store it, collect it and use it are all key concerns of the any insurer involved in UBI. Ensure your data is fit for tomorrow.

  • The First Step: Ensure that enough data is collected with sufficient granularity to ensure that regulators believe it to be proven that certain behaviors are predictive of risk
  • Feel the power of the cloud and Hadoop: Take a look at storage options, including the cloud to reduce costs and increase data storage capacity, ultimately improving the bottom line of your UBI program
  • Examine the ability of UBI data to understand each individual policy holder, from driving habits to the shops they visit, and equip the insurer with key insights to improve their customer relationships

Tammy Chen, Consultant, Towers Watson
Cindy Maike, General Manager - Insurance, Hortonworks
Gerry Lee, Partner, QA Consultants
Moderator - Larry Simon, Managing Director, Inflection Group & Lecturer in Big Data, University of Toronto

15:10 NETWORKING COFFEE BREAK

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15:45 IMPROVE DRIVING AND REDUCE RISK: INSURANCE TELEMATICS FOR COMMERCIAL LINES

Insurance telematics can lower costs, motivate the workforce and decrease accidents in commercial lines. We examine the market conditions and how this would be achieved.

  • Outline commercial UBI benefits to fleet managers, such as saving fuel costs through reduced idling time, vastly improving the cost benefit analysis of insurance telematics implementation
  • Examine driver credit reward systems, based upon data eg. hard-breaking and in-cab videos, that reward and improve driver behavior, lowering overheads and motivating the workforce
  • Look at how gamification can be integrated into insurance telematics to ensure that employees are continually engaged with their core processes i.e. driving safely and economically

Scott Cober, National Transportation Practice Leader, Marsh Canada
Fred Myatt, Commercial Auto Segment Director, Zurich North America
Kevin Henderson, CEO, Indenseo
Moderator -  Lara Ghaddar, Canadian Sales and Business Development, IMS

16:20 THE DEVICE OF CHOICE (PRESENTATION)

As a second wave of insurance carriers are poised to launch into the UBI space, we examine the pros and cons of new devices vs. the OBDII vis-à-vis implementation cost, data quality and ease of use.

  • The OBDII Route: Impeccable data, high cost. Does the cost-benefit analysis of the original UBI device stack up for insurance carriers across the market?
  • Mobile App: The Dream Device? Apps have stormed the US market, reducing costs for insurers and insured. But will rights-centric Canada accept its reduced data quality?
  • The new kid on the block - the hybrid solution. Combining OBDII data reliability and driver identification through the app, is this the solution the UBI market has been waiting for?

Nathalie Bégin, Senior Consultant, Risk consulting and Software, Towers Watson

16:55 NETWORKING DRINKS

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Day One Day Two Top

DAY 2

9:30 GLOBAL CASE STUDIES: TAILOR UBI TO CANADA (PRESENTATION)

Telematics is used to tackle to insurance roadblocks. Has Canada considered its own barriers before importing global business models?  Discuss the roots of global case studies to establish the use case for Canada

  • Discovery Insure: Incentivise and Save Lives. In a country with one of the highest road accident rates globally, the South African insurer offers 50% off BP fuel to good drivers
  • Examine the use UBI event data in Europe to combat the high level of fraudulent claims made in this continent, reducing costs for the insurer and ultimately improving the bottom line
  • With premiums through the roof, good Canadian drivers don't want to pay for bad ones anymore! Discuss how telematics could wave a magic wand and rate all drivers fairly

Colin Wright, Principal, Corner Two Consulting

10:05 UBI PRODUCTS; PRIVACY BY DESIGN

  • Privacy from development to deployment. Learn the need to build a program that can grow in a privacy-friendly manner, thus preventing costly and complicated legal implications further down the line
  • Who owns the data and/or has the legal authority to control its usage - consumer or insurer? For example, would it be possible for driving data to be used in court cases?
  • Create a clear UBI framework, embodied by terms and conditions that gives uncomplicated answers to questions surrounding data ownership, usage and storage so that the consumers knows exactly what they are entering in to

Guy Parent, CPA,CGA, Executive Director, Regroupement des cabinets de courtage d'assurance du Québec
Leslie Fournier-Dupelle, Strategic Policy Analyst, Policy, Research and Parliamentary Affairs, Office of the Privacy Commissioner of Canada
Moderator: Gil Zvulony, Zvulony & Co

10:40 NETWORKING COFFEE BREAK

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11:10 THE CONNECTED CAR DRIVES INSURANCE OF THE FUTURE

With 220 million connected cars forecast to be on the road by 2020, it is essential that the insurance community harnesses the 'Internet of Things' and other concepts to adapt and evolve in an 'ever-connecting’ world.

  • Look into the future! Discover what the insurance telematics ecosystem will look as announcements between automakers and insurers (e.g. GM-Progressive in the States) spread to Canada in the next 2-3 years. Find out the prospects for technology and telco players to shake up the landscape also
  • Today vs. The Connected World Utopia: Future proof your insurance offerings by planning for products that work in sync with connected car platforms, whilst continuing to develop dongle or smartphone solutions for other market segments
  • Track the trend towards autonomous technology and get an insight into the effect that driverless cars will have upon insurance and liability of vehicles

Barrie Kirk, Executive Director, Canadian Automated Vehicles Centre of Excellence
Robert Gruszczynski, OBD Communication Expert, Volkswagen Group of America
Alex Veilleux, Vice President, Ajusto & Innovation, Desjardins
Moderator: Jim Kenzie, Chief Automotive Reviewer, Toronto Star Wheels

11:45 ASSESS CONSUMER READINESS FOR UBI (PRESENTATION)

KANETIX.ca revisits Canadian consumers’ readiness for usage based insurance. The results of a newly commissioned survey reveal, if a year later, consumer awareness of UBI, savings expectations, and privacy, technical and ownership concerns have changed. Also, available for the first time, gain insights into the demographics of consumer willingness to adopt UBI from Kanetix’s own consumer data.

Andrew Lo, CMO & CSO, Kanetix

12:20 TU AUTOMOTIVE - LIVE INTERACTIVE POLL

Crucial industry questions will be put to the audience of insurance telematics professionals via a live interactive poll. Gain immediate industry insights from 150+ members of the ecosystem for exclusive market predictions and perspectives.

12:30 LUNCH

14:00 SET THE BAR HIGH: RAISE UBI ADOPTION RATES TO THE STARS

With double the insurers now on the market, but policyholders remaining low, frustration is creeping in. Deploy marketing as your weapon of choice to convert thus far unconvinced drivers.

  • Advertizing equals Educating. Consumer knowledge of UBI is low, so use your marketing campaign to educate and enlighten, to increase informed customer lead gen.
  • It's Better Bespoke! Utilize segmented, targeted marketing campaigns to ensure the right message is reaching its intended audience to raise awareness of UBI as efficiently as possible
  • With marketing costing millions, create a self-sufficient UBI business from your existing customer base before undertaking the risk of marketing telematics to the masses

Steve Livingstone, Vice-President - Telematics, RSA Canada
Andrew Lo, CMO & CSO, Kanetix
Roosevelt Mosley, Principal & Consulting Actuary, Pinnacle Actuarial Resources
Moderator - Robin Harbage, Director, Towers Watson

14:35 IRONING OUT THE UBI PROPOSITION FOR INSURERS AND BROKERS

With brokers losing ground on personal line market share and insurance carriers in need of increasing UBI policy-holders, take a look at a UBI landscape that benefits both parties.

  • Figure out who owns the client relationship with a UBI product – broker, insurer or tech player?  Thrash out a model that makes sure that everyone has a slice of the pie
  • Step into the shoes of a consumer and discover the perceived risk/reward ratio for subscribing to a UBI product in light of privacy concerns
  • Learn how UBI data be integrated into the existing transferral of information between broker and insurer so that findings from insurance telematics are interpretable and can used for actuarial purposes

Ted Harman, President, Accent Insurance Solutions
George Hodgson, CEO, Insurance Brokers Association of Alberta
Randy Carroll, former CEO of Insurance Brokers Association of Ontario
Moderator: Jeff Pearce, Editor, CI Top Broker

Click here to access the conference presentations and audio

Day One Day Two Top

Find out about 2016

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If you have any questions, please do not hesistate to contact me.

Thanks,

Jack Palmer
Jack Palmer
Project Director | TU-Automotive
7-9 Fashion Street, London, E1 6PX, UK
T: +44 (0) 20 7375 7572 (Global)
1 800 814 3459 ext 7572 (USA Toll Free)
E: jpalmer@telematicsupdate.com
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